Return WOW Equipment: A Complete Guide for Subscribers

As a WOW subscriber, you have the privilege to enjoy their internet, phone, and TV services with the equipment they ship to you. However, there comes a time when you might have to return the equipment. This article provides a comprehensive guide on how to return WOW equipment, what equipment to return, and what happens if you fail to return it.

return-wow-equipment
Image by www.wowway.com

When to Return WOW Equipment

  • Defective Equipment: If the WOW equipment shipped to you is damaged or broken, you can return it to WOW for repair or exchange within 30 days of purchase.
  • Cancelling Subscription: If you cancel your WOW subscription, you are required to return the equipment shipped to you when subscribing to the service.
  • Moving to Non-WOW Coverage Area: WOW coverage is available in 9 states and 20 locations. If you move to a location without WOW coverage, you are required to return the equipment.

Step-by-Step Guide on How to Return WOW Equipment

  1. Cancel Subscription: Call WOW customer support at 1-877-668-3969 to cancel your service, and factory reset the equipment you wish to return.
  2. Prepare Equipment for Shipping: Disconnect all connectors and cables, pack the equipment in a shipping box, and wrap it with bubble wrap for extra protection.
  3. Drop off Equipment at Nearest Location: Visit a WOW location near you and drop the equipment using the equipment dropbox.

What Equipment to Return to WOW

You are required to return the following equipment to WOW:

  • Cable Box
  • Modem
  • Router
  • Cable Cards

Return Timeline

The timeline for returning WOW equipment depends on the situation. For defective equipment, return it within 30 days from the day of purchase. For cancelled subscriptions, return the equipment no later than 14 days from the day of cancellation.

Consequences of Not Returning WOW Equipment

Failing to return WOW equipment after cancelling your service is a breach of contract. The penalty is an amount equivalent to the cost of replacing the unreturned equipment.

WOW Equipment Return Locations

Visit a WOW location near you to drop off the equipment using the equipment dropbox. Find the nearest WOW location and make the return process hassle-free.

StateLocations
Alabama  Auburn Dothan Huntsville Montgomery Valley  
Florida  Panama city Pinellas  
Georgia  Augusta Columbus Fort Gordon Newnan  
Illinois  Chicago Chicagoland  
Indiana  Evansville Michigan Detroit Mid-Michigan  
MichiganDetroit Mid-Michigan  
Ohio  Cleveland Columbus  
South CarolinaCharleston  
Tennessee  Knoxville  

Wow Cable Drop Off Locations Near Me

StateLocations
Alabama  770 N Eastern Blvd, Montgomery, AL 36117  
Florida  3001 Gandy Blvd N: Pinellas Park, FL 33782  
Georgia  3714 Wheeler RD, Augusta, GA 30909  
Illinois  825 E 99th St, Chicago, IL 60628  
Indiana  6600 Hank Ave, Evansville, IN 47715  
Michigan26035 Northline RD, Taylor MI 48180  
Ohio  26035 Northline RD, Taylor MI 48180  
South Carolina4506 Dorchester RD, North Charleston SC 29405  
Tennessee  Knoxville  

What Happens When You Return WOW Equipment?

Once you have successfully returned your WOW equipment, it will undergo a series of checks and evaluations. Here are some of the things that will happen to the equipment after it is returned:

  1. Quality Inspection – The first step is to inspect the equipment for any damages or issues. This includes physical damages, functional defects, and software problems.
  2. Refurbishment – If the equipment is in good condition, it will be refurbished and tested for quality assurance before it is reused.
  3. Repairs – If the equipment is damaged or not working properly, it will undergo repairs to bring it back to a functional state.
  4. Disposal – If the equipment is beyond repair or is considered beyond its useful life, it will be properly disposed of in an environmentally responsible manner.
  5. Reuse – If the equipment is in good condition, it will be refurbished and reused by another WOW subscriber.

Conclusion:

Returning WOW equipment is a straightforward process, and you can follow the steps outlined in this article to return your equipment with ease. Whether you are cancelling your subscription or moving to a location without WOW coverage, it is important to return the equipment promptly. Remember, if you fail to return the equipment, you may be charged a penalty equivalent to the cost of replacing the equipment. So, make sure you follow the steps outlined in this article to return your WOW equipment without any issues.

FAQs

Do I need to return the WOW equipment if it’s damaged or broken?

Yes, if the WOW equipment is damaged or broken, you need to return it within 30 days from the date of purchase. WOW will either undertake the cost of repairs or send a replacement.

What happens if I cancel my WOW subscription?

If you cancel your WOW subscription, you need to return the equipment sent to you when you subscribed for the service. The equipment must be returned no later than 14 days from the day you cancel your service.

What happens if I move to a location without WOW coverage?

If you move to a location without WOW coverage, you need to return the equipment. WOW, coverage is available in nine states and 20 locations. A list of locations with Wow coverage is provided.

What equipment do I need to return to WOW?

You need to return the following equipment to WOW: cable box, modem, router, and cable cards.

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