As a WOW subscriber, you have the privilege to enjoy their internet, phone, and TV services with the equipment they ship to you. However, there comes a time when you might have to return the equipment. This article provides a comprehensive guide on how to return WOW equipment, what equipment to return, and what happens if you fail to return it.
When to Return WOW Equipment
- Defective Equipment: If the WOW equipment shipped to you is damaged or broken, you can return it to WOW for repair or exchange within 30 days of purchase.
- Cancelling Subscription: If you cancel your WOW subscription, you are required to return the equipment shipped to you when subscribing to the service.
- Moving to Non-WOW Coverage Area: WOW coverage is available in 9 states and 20 locations. If you move to a location without WOW coverage, you are required to return the equipment.
Step-by-Step Guide on How to Return WOW Equipment
- Cancel Subscription: Call WOW customer support at 1-877-668-3969 to cancel your service, and factory reset the equipment you wish to return.
- Prepare Equipment for Shipping: Disconnect all connectors and cables, pack the equipment in a shipping box, and wrap it with bubble wrap for extra protection.
- Drop off Equipment at Nearest Location: Visit a WOW location near you and drop the equipment using the equipment dropbox.
What Equipment to Return to WOW
You are required to return the following equipment to WOW:
- Cable Box
- Modem
- Router
- Cable Cards
Return Timeline
The timeline for returning WOW equipment depends on the situation. For defective equipment, return it within 30 days from the day of purchase. For cancelled subscriptions, return the equipment no later than 14 days from the day of cancellation.
Consequences of Not Returning WOW Equipment
Failing to return WOW equipment after cancelling your service is a breach of contract. The penalty is an amount equivalent to the cost of replacing the unreturned equipment.
WOW Equipment Return Locations
Visit a WOW location near you to drop off the equipment using the equipment dropbox. Find the nearest WOW location and make the return process hassle-free.
| State | Locations |
| Alabama | Auburn Dothan Huntsville Montgomery Valley |
| Florida | Panama city Pinellas |
| Georgia | Augusta Columbus Fort Gordon Newnan |
| Illinois | Chicago Chicagoland |
| Indiana | Evansville Michigan Detroit Mid-Michigan |
| Michigan | Detroit Mid-Michigan |
| Ohio | Cleveland Columbus |
| South Carolina | Charleston |
| Tennessee | Knoxville |
Wow Cable Drop Off Locations Near Me
| State | Locations |
| Alabama | 770 N Eastern Blvd, Montgomery, AL 36117 |
| Florida | 3001 Gandy Blvd N: Pinellas Park, FL 33782 |
| Georgia | 3714 Wheeler RD, Augusta, GA 30909 |
| Illinois | 825 E 99th St, Chicago, IL 60628 |
| Indiana | 6600 Hank Ave, Evansville, IN 47715 |
| Michigan | 26035 Northline RD, Taylor MI 48180 |
| Ohio | 26035 Northline RD, Taylor MI 48180 |
| South Carolina | 4506 Dorchester RD, North Charleston SC 29405 |
| Tennessee | Knoxville |
What Happens When You Return WOW Equipment?
Once you have successfully returned your WOW equipment, it will undergo a series of checks and evaluations. Here are some of the things that will happen to the equipment after it is returned:
- Quality Inspection – The first step is to inspect the equipment for any damages or issues. This includes physical damages, functional defects, and software problems.
- Refurbishment – If the equipment is in good condition, it will be refurbished and tested for quality assurance before it is reused.
- Repairs – If the equipment is damaged or not working properly, it will undergo repairs to bring it back to a functional state.
- Disposal – If the equipment is beyond repair or is considered beyond its useful life, it will be properly disposed of in an environmentally responsible manner.
- Reuse – If the equipment is in good condition, it will be refurbished and reused by another WOW subscriber.
Conclusion:
Returning WOW equipment is a straightforward process, and you can follow the steps outlined in this article to return your equipment with ease. Whether you are cancelling your subscription or moving to a location without WOW coverage, it is important to return the equipment promptly. Remember, if you fail to return the equipment, you may be charged a penalty equivalent to the cost of replacing the equipment. So, make sure you follow the steps outlined in this article to return your WOW equipment without any issues.
FAQs
Yes, if the WOW equipment is damaged or broken, you need to return it within 30 days from the date of purchase. WOW will either undertake the cost of repairs or send a replacement.
If you cancel your WOW subscription, you need to return the equipment sent to you when you subscribed for the service. The equipment must be returned no later than 14 days from the day you cancel your service.
If you move to a location without WOW coverage, you need to return the equipment. WOW, coverage is available in nine states and 20 locations. A list of locations with Wow coverage is provided.
You need to return the following equipment to WOW: cable box, modem, router, and cable cards.