Why Video Call Is Not Working

Over the years, video-calling has become more and more well-known. So the Android OEMs have begun adding it to their operating systems in order to simplify the process and be competitive with Apple’s FaceTime. Of of course, the default choice is Google Duo that comes from Google. Some users have reported that it wasn’t working with Android in their case. If you’re experiencing problems with your computer we’re here for you! We suggest these troubleshooting tips if you’re needing help fast:

  1. Verify the connection to the network.
  2. Restart your device to determine whether this is the cause.
  3. You can delete app data , or deinstall updates for the video call service as well as the phone app.
  4. There are many options that are available and changing to a different application is a smart option.

Most of them relate to Google Duo but can be used in other applications like WhatsApp and Telegram.

How do you fix the sound and video issues for Google Duo

When Google Duo isn’t working, ensure that it’s connected to an reliable network and making use of the correct devices. Similar rules apply for the call receivers. If they do not possess Google Duo setup on their device, then video and voice calls will not be received due to obvious reasons.

Remove the latest updates to Google Duo and the Phone application. If this doesn’t work then look into WhatsApp, Viber, Telegram or any other third-party app that supports video calls as well as VoIP. If you’d rather to read about solutions via Google’s official sources, you can read the Google Duo Support post here. Google Duo Support article here.

Verify if you’re on an open or private network.

The first thing to do is test your connection to your network. If it’s wireless or mobile data, video or VoIP calls need a stable connection. Also, you must connect to a reliable WiFi connection, if it’s available. If you’re moving then permit Google Duo (the default video-calling application for many Android phones) access to your data for most optimal results.

This guide will assist you to make use of mobile data while in the background to enable Google Duo on WiFi-only devices:

  1. Visit the Settings page.
  2. Tap Apps.
  3. Expand all applications to the main screen.
  4. Start your Google Duo app from your choice of apps.
  5. Select Mobile Data or Wi-Fi
  6. Let Duo to share data from your smartphone through the data on your Google Account.
  7. In the Settings menu, Network and Internet > Data Saver ensure you have the data saver is turned off.

Here’s how you can fix issues with Wi-Fi connectivity, in the event that this is the issue. However mobile data issues must be addressed by looking through this article.

Setting up Google Duo

To begin using Google Duo, you first must sign up your phone number and log into Google Duo. Once you have signed in, it will be linked to your Google Account. Google Duo can be accessed via Google Duo from the Dialer or through your app Drawer.

Then, you must open the app, and then enter your number. After that, sign in and be sure that you allow all the required permissions for Duo. If you’ve not granted any permissions, navigate to Settings > Apps > all apps Google Duo > Permissions and allow everything in there.

One method to fix a bad-quality video chat for Android is to create the call using the Duo application within the app. If this isn’t working and the video call not working, go to step two.

Uninstall updates for Duo from Google

One option is to install Google Duo. Are you using your favorite video calling service available as a system-wide app? If yes, you aren’t able to entirely delete it. But, you can uninstall updates using the app, then reset it to restore the previous version.

You can deactivate Google Duo updates on your Android device.

  1. Utilize to access the Play Store app.
  2. Search Google for “Google Duo”.
  3. If you’d like you to restore Google Duo to the factory version, simply tap Uninstall (and verify).
  4. Reboot your device, then open your Play Store app again.
  5. Google Duo Update Google Duo and review for any changes.

You can uninstall any updates that are installed in the Phone application by deinstalling the app.

It is possible that you will not be able remove any updates that are available from Google Play Store, but you could try it for the Phone application. Start by going through System settings, but instead of searching at specific update options, you can search the Phone application and remove it.

Here’s how to uninstall updates from the Phone app.

  1. Go back into Settings, then Apps (Apps and Notifications) > all apps (Manage applications).
  2. The Phone app by locating it in your list of installed applications.
  3. From the menu located on the left side click on Uninstall updates.
  4. Restart your device and connect to Wi-Fi and then wait for the application to download.

Change the default dialer application.

The majority of users who complained of problems with their video calls are using Google Duo with Samsung’s native Phone application. This is why you can initiate a videos directly from the dialer app once you call the person who you are calling.

If you’re in search of an even more powerful video calling application, you might decide to switch Samsung’s default app onto Google Phone. This way, you’ll have the same experience in both Google as well as the Samsung phone.

Samsung phones let you alter the default application that appears on the home screen which connects you to contacts and phone numbers.

  1. You can open the Google Play Store and search for their latest Phone via Google application. It is available here.
  2. Open Settings.
  3. This is an application.
  4. Here you can pick the apps you want to install or select a default application.
  5. In the Phone application, choose Google’s Phone.
  6. Start Google Phone, open the Google Phone app, click Agree to make video calls.

Try another third-party app.

After trying everything then the only thing we have is switching to a different service for a short period of time. Applications like WhatsApp, Telegram, Viber, Facebook Messenger, and Signal all come with video chat capabilities.

There are a variety of applications, like Zoom, Microsoft Teams, and Google Meet, that have been designed to facilitate conference calls. These apps don’t need your phone number to be used and they’re optimized to work seamlessly together.

It’s all about what you’re looking for as well as who you chat with the most. I’d suggest Signal as an excellent choice for those who prefer privacy, and Zoom is a good choice if you’re looking for video chat. There’s always WhatsApp and Facebook messengers, as well!

You should be good to go right now. Please let us know about the issue to Google and Samsung to help them fix the issue with the next update which is accessible for Download here to Samsung models, and on this page to Android devices.

We appreciate your time reading and we hope that this article has helped you in your search for answers. If you have any additional queries, don’t hesitate to submit them in the comment section below. We are always looking for comments of our followers.


As we have seen, there are a number of potential reasons why video call may not be working for you. From outdated software to slow internet speeds, the issue could be down to something as simple as that. The best thing you can do is make sure all involved parties have the latest version of their chosen app and that they have a good internet connection before embarking on another video call attempt. If issues persist after this then it might be worth contacting customer service for further assistance.

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